As soon as we receive the order, you will receive a notification of the shipment. Shipping usually takes 5-7 business days. (Please note: we currently handle too many shipments so your order might take up to 3 weeks)

Yes, we provide free shipping & handling on all the orders! Once you place the order, our team in illinois will handle your products within 5-7 business days. (Please note: we currently handle too many shipments so your order might take up to 3 weeks)

Please feel free to email us and our team will resolve any issue.

UPS and before that you will receive an email with the parcel details. For return package, the address is 400 Smoke Tree Plaza, North Aurora, IL 60542, United States

Orders can take up to 2-3 weeks to arrive once ordered. If you need your order sooner for an event or as a gift, please don't hesitate to call our customer service. We will do our best to make sure it arrives on time.

You will receive an email upon the creation of the shipping label, which means your order is getting ready to be shipped.

YES! Hassle-free returns! Please email with your name, order number, and reason for exchange.

If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost of returning the item. If not, you just have to cover the shipping, and we'll send you a new item at no extra cost.

*Exchanges must be made within 60 days from the date your item was delivered.

There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or an incorrectly sent item.

ABSOLUTELY! We will refund your money if you do not like your Proud Seal Badge item. Refunds will be given within 60 days of your purchase date. The item must be in the same condition in which it was received. Customers are responsible for covering the cost of return shipping. If you want to request a refund, please email our customer service email for help processing it.

Please include a note as to why the item is being returned along with your order number and name. so we can process the refund quickly.

Refunds will take 5-10 business days to process back to your bank. Once a refund is processed, you will receive an email notification.

Typically, 2–3 weeks or less. We print all of our products in-house to ensure quality. After checkout, your order is sent to our warehouse for printing and quality assurance.

Yes, we do offer international shipping.

Yes, for 60 days after the shipment is delivered. The delivery date is determined by tracking. We do not accept returns on DISCOUNTED SALES and PERSONALIZED ITEMS..

We email return labels at no cost to our customers if the issue is a result of a packaging error. All other issues need to be addressed with our customer service to determine returns.Customers are responsible for covering the cost of return shipping. Please email our customer service team if you have any questions regarding this matter, and they will assist you in whatever way possible!